Frequently Asked Questions - Arrow on Swanston melbourne


What are the reception hours of Arrow on Swanston ?

Reception is open 24 hours..


What is check-in and check-out times for Arrow on Swanston ?

Check In Time is 14:00 hrs, Check Out Time is 10:00 hrs.


What is the phone number for Arrow on Swanston ?

+61 3 9225 9000


What city Arrow on Swanston is in ?

Melbourne.


What is mailing address for Arrow on Swanston ?

488 Swanston Street carlton victoria 3053 australia


Does Arrow on Swanston have Wifi ?

YES, WIFI is available at Arrow on Swanston.


What credit cards are accepted by Arrow on Swanston ?

Visa , Mastercard , American express , Diners club


Why should I choose a serviced apartment over a hotel or motel?

Serviced apartments give you the feeling of a home away from home as you will get full kitchen facilities.


What is the minimum length of stay?

As we are a serviced apartment hotel, the minimum stay is 1 night.


What is the check in and check out time?

Check-in is 2pm. Check-out is 10am.


If arriving earlier than check-in time, is there any place we could store our luggage?

Vice versa for late departure / check out. Yes we do. It is near the reception area and receptionist will help you to organize the storage.


Where is the airport shuttle bus (Starbus) stop?

At the Queensberry hotel, on the corner of Queensberry St and Swanston St.


Do you guys have a balcony?

Yes, some apartments do.


Does Arrow on Swanston charge an online booking fee?

No booking fee or credit card fee.


Do I need a credit card to make a booking?

Our payment method is credit card or bank transfer. Online booking requires credit card to secure booking.


What is your cancellation policy?

48 hours noticed and 1st night nonrefundable.


What information/identification is required at check-in?

Copy of id such as passport or driver?s license and a credit card for a $50.00 imprint/pre-authorization for any incidental charges that may be incurred during your stay.


Is car parking available? Do fees apply? Is it secure? Where is it located?

Yes, and fees apply $18/ day. The entrance is located between our 2 buildings, opposite the tram stop.


Can I arrange a late check-out?

Upon request, we can offer up to 11am.


Do you allow smoking on property? In the rooms?

We are a non-smoking property. No smoking allowed in all apartments including the balcony.


How do I make reservations for a large group?

You can call us or email us directly.


Do Arrow on Swanston accept pets?

No pets allowed.


What age do kids stay for free?

Under 5 years.


What time is breakfast? Is it a buffet style?

Breakfast starts at 7am and it is a la carte.


Any Wi-Fi? And how to set it up?

Yes, at an additional fee. Wi-Fi can be purchased at reception or direct through your device.


Do you guys provide morning call service?

Yes, please request at reception in advance.