Frequently Asked Questions - Arrow on Swanston melbourne
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What are the reception hours of Arrow on Swanston ? |
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What is check-in and check-out times for Arrow on Swanston ? |
Check In Time is 14:00 hrs, Check Out Time is 10:00 hrs.
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What is the phone number for Arrow on Swanston ? |
+61 3 9225 9000
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What city Arrow on Swanston is in ? |
Melbourne.
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What is mailing address for Arrow on Swanston ? |
488 Swanston Street carlton victoria 3053 australia
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What credit cards are accepted by Arrow on Swanston ? |
Visa , Mastercard , American express , Diners club
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Why should I choose a serviced apartment over a hotel or motel? |
Serviced apartments give you the feeling of a home away from home as you will get full kitchen facilities.
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What is the minimum length of stay? |
As we are a serviced apartment hotel, the minimum stay is 1 night.
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What is the check in and check out time? |
Check-in is 2pm. Check-out is 10am.
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If arriving earlier than check-in time, is there any place we could store our luggage? |
Vice versa for late departure / check out. Yes we do. It is near the reception area and receptionist will help you to organize the storage.
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Where is the airport shuttle bus (Starbus) stop? |
At the Queensberry hotel, on the corner of Queensberry St and Swanston St.
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Do you guys have a balcony? |
Yes, some apartments do.
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Does Arrow on Swanston charge an online booking fee? |
No booking fee or credit card fee.
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Do I need a credit card to make a booking? |
Our payment method is credit card or bank transfer. Online booking requires credit card to secure booking.
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What is your cancellation policy? |
48 hours noticed and 1st night nonrefundable.
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What information/identification is required at check-in? |
Copy of id such as passport or driver?s license and a credit card for a $50.00 imprint/pre-authorization for any incidental charges that may be incurred during your stay.
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Is car parking available? Do fees apply? Is it secure? Where is it located? |
Yes, and fees apply $18/ day. The entrance is located between our 2 buildings, opposite the tram stop.
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Can I arrange a late check-out? |
Upon request, we can offer up to 11am.
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Do you allow smoking on property? In the rooms? |
We are a non-smoking property. No smoking allowed in all apartments including the balcony.
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How do I make reservations for a large group? |
You can call us or email us directly.
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Do Arrow on Swanston accept pets? |
No pets allowed.
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What age do kids stay for free? |
Under 5 years.
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What time is breakfast? Is it a buffet style? |
Breakfast starts at 7am and it is a la carte.
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Any Wi-Fi? And how to set it up? |
Yes, at an additional fee. Wi-Fi can be purchased at reception or direct through your device.
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Do you guys provide morning call service? |
Yes, please request at reception in advance.
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