Frequently Asked Questions - The Paramount Serviced Apartments melbourne


What are the reception hours of The Paramount Serviced Apartments ?

24 hour reception. Early Arrival/Late Check out Request: All the special requests are non guaranteed. Guests are recommended to book and pay accommodation for the night before arrival to guaranteed early check-in. Late check out - must request at hotel front desk and only available subject to availability. Late check out till 12 noon may incur additional charge. Late check out after 12 noon will incur a full day charge. A valid credit card and current photo identification (to be photocopied) are required on check in. A minimum authorisation (an amount equivalent to one night stay) will be processed on the credit card or a cash bond is required upon check in. In the event that the above cannot be provided, entry may be refused. Paramount Apartments Melbourne has a strict "No Party" policy and all guests residing in room must register names (with photo identification) upon check-in..


What is check-in and check-out times for The Paramount Serviced Apartments ?

Check In Time is 1400hrs, Check Out Time is 1000hrs.


What is the phone number for The Paramount Serviced Apartments ?

(03) 9251 5555


What city The Paramount Serviced Apartments is in ?

Melbourne.


What is mailing address for The Paramount Serviced Apartments ?

181 Exhibition Street melbourne cbd victoria 3000 australia


What credit cards are accepted by The Paramount Serviced Apartments ?

Visa , Mastercard , American express , Diners club


What star rating is your property?

The property is self rated - four stars.


How far is Paramount Serviced Apartments from Melbourne Airport?

Paramount Serviced Apartments is located at the Paris end of Melbourne City. It takes approximately a 30 minute drive from Melbourne's Airport at Tullamarine during off peak times and a 50 minute drive during peak times. It costs about AUD$50 per way for taxi service to the airport. Otherwise you can use the Skybus service which is AUD$19 per person per way. From the airport, Skybus will drop you at Paramount's doorstep. For your return way to the airport, we can organise the Skybus or Taxi for you as requested.


What if I arrive earlier than the standard check in time or wish to have a late check out?

If you arrive at The Paramount before check in time, requests for early check in can be made. However, they cannot be guaranteed. If you arrive early and your apartment is not ready, you may store your bags in our luggage room at our reception storage. Guests are recommended to book and pay accommodation for the night before arrival to guaranteed early check-in. Late check out after 12 noon will incur a full day charge.


Does the apartment have car parking and have height restriction?

Concessional parking is available at $25 per night (one car per apartment). Normal car park charges apply for parking after 11am on the day of departure. Car park entrance is 163 Exhibition Street Melbourne 3000 VIC Note: Carpark entrance has a height restriction of 1.9 metres. Larger vehicles such as minibus or van need to find alternative parking elsewhere. LOST TICKETS incur the maximum daily charge $80.


Are you close to transport?

We are situated in the City almost corner of Bourke Street and Exhibition Street. We are surrounded by shops, restaurants, threatres, walking distance to sporting venues. The taxi rank is directly outside the Paramount building. The nearest train station is at Parliament Station (1 block away). Many Trams stop outside the building (eg. Trams No. 86 and 96).


Does your serviced apartments have internet access for guests?

For Free Wifi (limited data) inside apartment, please organise with hotel reception upon check in. 1 day stay - .5GB 2 days stay - 1 GB 3 days stay - 1.2 GB 4 days stay - 1.4 GB 5 days stay - 1.6 GB 6 days stay - 1.8 GB 7 days stay - 2 GB 2 weeks stay - 3 GB 3 weeks stay - 5 GB 30 days stay - 8 GB Guests can purchase extra data directly with our Wifi Provider - Freedom Internet.


Do I have to pay extra to use any of the facilities?

Our rates include the free use of the in door heated swimming pool, gymnasium, spa, sauna and tennis court. Each apartment has its own washing machine and dryer. There is one concessional carpark for each apartment at $25 per night. However, if you wish to have more than one car parked with the carpark, standard parking rates apply.


Are there any tourist attractions near your serviced apartments?

We are situated close to Fitzroy Garden (5minutes walk), Melbourne Cricket Ground (MCG) (15 minutes walk) and Rod Laver Arena (15 minutes walk). Her Majesty's Theatre is right next door, The Princess Theatre is one block away, and The Regent Theatre is 3 blocks away. It takes approximately 20 to 25 minutes to walk to Queen Victoria Market, South Bank, the Arts Centre and the Crown Casino. Or alternatively you can catch the


Where can I find good restaurants?

You will discover many Cafes and Restaurants in Little Bourke St (20 metres from the Paramount building) - the entrance to China Town. Or you can enjoy the stylish cafes and restaurants along Brunswick Street (10 minutes by taxi). Restaurants along Lygon Street, well known for Italian and European cuisine are less than 5 minutes by taxi from The Paramount.


If I want to cook in the apartment, where is the nearest supermarket I can shop?

You can take a 5 minute walk to QV shopping centre and shop at Woolworths Supermarket.


Are there any breakfast places in the building or nearby?

You can have breakfast in The Paramount Food Court. Welcome Stranger 128 Bourke Street (next door to The Paramount) serves breakfast 7am to 11am Monday to Sunday.


How do I cancel my reservation?

If you have booked online on this website, please click on the above link "Cancel Booking", otherwise please see below for cancellation. Cancellation Policy outside Major Events Period: We require 48 hours notice before arrival date for booking cancellation. Should the reservation be cancelled less than 48 hours before the arrival date, amount equivalent to one night for the number of rooms booked will be charged to credit card provided. When in house, we require 48 hours for early departure, otherwise 2 nights' accommodation will be charged. Failure to cancel (no show) will result in full accommodation cost being charged. For all Major Events: Cancellations must have 30 days notice for full refund to occur. Cancellations made between 30 and 14 days prior to arrival will result in one night's accommodation being charged. Cancellations made less than 14 days prior to arrival date shall have no refund. When in house, No refunds for early departure. Failure to cancel (no show) will result in full accommodation cost being charged.


I notice rack rates apply over major events. When are the next major events?

Next MAJOR EVENTS 2016/2017 in Melbourne are: Australian Open: Sunday 15 January - Sunday 29 January 2017 / Labour Day Weekend: Friday 10 March - Monday 13 March 2017 / Australian Grand Prix: Thursday 23 March - Sunday 26 March 2017 / Easter Weekend: Friday 14 Apr - Monday 17 Apr 2017 / ANZAC Day: Tue 25 April 2017 / Queen's Birthday Weekend: Friday 9 June - Monday 12 June 2017 / AFL Grand Final Weekend: Friday 29 September - Saturday 30 September 2017 / Racing Carnival Period: Friday 28 October - Saturday 5 November 2016 / Christmas - New Year's Day: Friday 23 December - Sunday 1 January 2017 / Please note major event cancellation policy for all bookings over major event period. See Q12 re: cancellation policy.


Is there a Chemist nearby?

Chemist -Pharmasave is situated at the basement of Paramount Building. Trading hours 8am to 6pm Monday to Friday. You can access from your apartment by catching the apartment lift to B1 and change to Retail centre lift to Food Court Level.


Are there any Medical Suites in the proximity?

Paramount Medical Centre Tel No 9654 9818 at Suites 4 & 5 Upper Bourke Street Level,The Paramount Centre i.e. on site in the Paramount Building underneath the Paramount Serviced Apartments. Opening Hours Monday to Friday 9am to 5pm.