Frequently Asked Questions - Sojourn Stays Melbourne
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What are the reception hours of Sojourn Stays ? |
not on site 03 9722 2046 -24 hours per day.
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What is check-in and check-out times for Sojourn Stays ? |
Check In Time is 2.00 P.M., Check Out Time is 10.00 A.M..
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What is the phone number for Sojourn Stays ? |
+613 9722 2046 / +613 9801 7738
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What city Sojourn Stays is in ? |
Melbourne.
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What is mailing address for Sojourn Stays ? |
Clapham Street Balwyn Victoria 3101 Australia
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What credit cards are accepted by Sojourn Stays ? |
Visa , Mastercard , American express , Diners club
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What time can I check in? |
The usual check in time is 2 p.m. although it may be possible if you check with Sojourn Apartments to allow you access a little earlier although it must be remembered that time is needed to allow cleaning between guests.
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What time do I have to check out? |
The usual check out time is 10 a.m. although it may be possible if you check with Sojourn Apartments to allow you to stay a little longer although it must be remembered that time is needed to allow cleaning between guests.
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What if I need to stay until late at night? |
Please talk to the manager of Sojourn Apartments as this means that we cannot take a booking for that day so we lose the cost of a full night.
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What if I break a cup/glass/toy? |
Please notify your manager. Normal wear and tear and accidental breakages are part of everyday life and minor things are usually not a problem. We appreciate honesty and it enables us to maintain the unit so that the next guest will enjoy it as much as you have.
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What if I need to cancel my booking? |
Please contact the manager of Sojourn Apartments although you would have been provided with a copy of our Terms and Conditions which lays out these details.
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What if I bring my own portacot, do I still have to pay? |
Generally, no (providing you also bring and wash your own linen for the cot). We are happy to lend you a highchair.
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What if I do not have a wireless modem on my computer? |
Wireless internet is provided and if you do not have a wireless modem you will need to bring along a cable that allows you to plug into the modem. However, the owners do not provide technical support for your own computer so if the internet is working on their machines, we are not qualified to make adjustments to yours.
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I need instructions to get from Melbourne (Tullamarine) airport to the property |
Please go to maps.google.com.au click on GET DIRECTIONS on top left hand side and type in your FROM and TO addresses - you can click on the Google Maps provided on property pages
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Why are short term rentals so much more expensive? |
This is a common question. The reason short term rentals are more expensive is that the owner pays for management, cleaning, advertising, gas, electricity (in some cases telephone), internet, linen, towels, washing, rates, gardening and all other associated outgoings including replacement of items.
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