Frequently Asked Questions - Solaire Apartments gold coast


What are the reception hours of Solaire Apartments ?

Opening :9am M-Fri Closing :4pm M-Fri Saturday: 9am - 11am LATE ARRIVALS MUST PLEASE CONTACT US PRIOR TO YOUR ARRIVAL FOR OUR SELF CHECK-IN PROCEDURE..


What is check-in and check-out times for Solaire Apartments ?

Check In Time is 1400, Check Out Time is 1000.


What is the phone number for Solaire Apartments ?

(07) 5581-5581


What city Solaire Apartments is in ?

Gold coast.


What is mailing address for Solaire Apartments ?

SOLAIRE APARTMENTS 18 CYPRESS AVE (cnr of Ferny & Cypress Ave) surfers paradise queensland 4217 australia


What credit cards are accepted by Solaire Apartments ?

Visa , Mastercard


BONDS

A VISA OR MASTERCARD CREDIT CARD, WE WILL SIMPLY TAKE A SIGNED IMPRINT OF YOUR CARD & HOLD IT AS THE BOND FOR THE APARTMENT. IF YOU HAVE A VISA DEBIT OR MASTERCARD DEBIT, WE WILL REQUIRE A CASH BOND OF $500, FOR THE 1 & 2 BEDROOM APTS.A $2000 CASH BOND IS REQUIRED FOR THE SUB-PENTHOUSE. YOU CAN CHOOSE TO HAVE THE MONEY DEDUCTED OFF YOUR VISA DEBIT OR MASTERCARD DEBIT. YOUR BOOKING MAY BE CANCELLED WITH NO REFUND IF YOU ARRIVE WITHOUT THE BOND.


IS THERE A SUPERMARKET CLOSE BY TO SOLAIRE APARTMENTS?

YES- COLES IS LOCATED IN THE CHEVRON RENAISSANCE COMPLEX WHICH IS A 2 MINUTE WALK FROM SOLAIRE APARTMENTS- END OF OUR BLOCK.


IS THE PUBLIC TRANSPORT CLOSE TO SOLAIRE APARTMENTS?

YES- 20M AWAY - BASICALLY JUST ACROSS THE ROAD FROM SOLAIRE APARTMENTS SURFERS PARADISE - HEADING SOUTH & NORTH BOUND.


Is my booking automatically guaranteed as soon as I enter my details on this websites's booking form?

No, your booking is only confirmed when your deposit is processed & we send out a confirmation email.


ARE THERE CAFES NEARBY TO SOLAIRE APARTMENTS SURFERS PARADISE?

YES - 2 MINUTES WALK FROM US RIGHT IN SURFERS PARADISE.


DO AIRPORT SHUTTLES FROM THE GOLD COAST AIRPORT DROP OFF AT SOLAIRE APARTMENTS?

YES- RIGHT TO THE DOOR OF SOLAIRE APARTMENTS


WHAT IF I AM ARRIVING OUTSIDE SOLAIRE APARTMENTS RECEPTION HOURS?

YOU MUST CONTACT SOLAIRE APARTMENTS BEFORE YOU ARRIVE TO AVOID LONG DELAYS & A CALL-OUT FEE OF $55. IF YOU ARE ARRIVING LATE, YOU SIMPLY NEED TO CONTACT US AS SOON AS YOU HAVE MADE YOUR BOOKING. WE WILL TAKE YOUR CREDIT CARD DETAILS & ADVISE YOU OF THE LATE ARRIVAL PROCEDURE. PLEASE NOTE THAT WE TAKE NO RESPONSIBILITY IF YOU FAIL TO CONTACT US FOR THE LATE ARRIVAL PROCEDURE & YOU ARE UNABLE TO ENTER YOUR APARTMENT BECAUSE YOU DO NOT HAVE THE LATE ARRIVAL PROCEDURE.


CAN WE BOOK TOURS AT SOLAIRE APARTMENTS RECEPTION?

YES, WE CAN BOOK ALL ATTRACTIONS ON THE GOLD COAST.


HOW FAR IS SOLAIRE APARTMENTS FROM THE THEME PARKS?

10 MINUTE DRIVE TO SEAWORLD. 15-20 MINUTES TO THE OTHER PARKS.


DO THE APARTMENTS HAVE A FULL SIZE BATH TUB?

YES


IS THERE REVERSE CYCLE AIRCONDITIONING AT SOLAIRE APTS?

YES


CAN WE BE GUARANTEED OF SPECIFIC FLOORS OR APARTMENTS AT SOLAIRE?

NO, WE DO NOT GUARANTEE APARTMENTS OR FLOORS OR VIEWS OR FURNISHINGS.


DO YOU ACCEPT DEBIT CARDS AS A BOND?

PLEASE READ Q1.


ARE HAIRDRYERS PROVIDED?

NOT ALL APARTMENTS HAVE HAIRDRYERS. THEY ARE AVAILABLE FOR HIRE AT RECEPTION AT A COST OF $5 FOR YOUR STAY + A $10 REFUNDABLE BOND.


WILL WE GET A DAILY SERVICE?

NO, WE ARE NOT SERVICED APARTMENTS. WE CAN PROVIDE A DAILY SERVICE AT AN EXTRA COST. A WEEKLY SERVICE IS PROVIDED IF YOU ARE STAYING FOR 10+ DAYS & ARE PAYING OUR RACK RATE.


DO WE GET COMPLIMENTARY TEA/COFFEE, TOILET, PAPER EVERY DAY?

NO, WE ONLY PROVIDE THE FIRST LOT UPON ARRIVAL.


IS THE INTERNET INCLUDED IN THE PRICE?

WIFI IS INCLUDED IN THE FREE WIFI DEALS ONLY. IF IT IS NOT STATED ON THE DEAL THEN CHARGES WILL APPLY.


IS THE INTERNET WIRELESS AT SOLAIRE?

WIFI IS AVAILABLE IN MOST APARTMENTS. THOSE THAT DO NOT HAVE WIFI, WILL HAVE A CABLED INTERNET CONNECTION WHERE A CAT5E CABLE IS REQUIRED


DO YOU ACCEPT SCHOOLIES?

YES, WE DO. PLEASE BOOK THE SCHOOLIES DEAL THAT IS ON THE WEBSITE OR BOOK THROUGH SCHOOLIES.COM. ALSO, PLEASE READ THE BOND REQUIREMENTS.


WILL YOU ACCEPT BOOKINGS FOR THE KIDS STAY FREE FAMILY DEAL FOR ADULTS UNDER 25?

NO.


HOW FAR IS CAVILL MALL FROM SOLAIRE APARTMENTS ?

Solaire Apartments Surfers Paradise is 2 BLOCKS AWAY - 5 -8 MINUTE WALK


WHAT DO THE WIFI DEALS INCLUDE

Free WIFI Deals This will be available over certain periods only. Guests that book this deal will be allowed 1.4GB of internet usage per stay. Guests that decide to stay for extended periods will be allocated 1.4GB per week. Once the usage is deplenished, guests may choose to purchase extra usage at reception.