Frequently Asked Questions - Alto Hotel On Bourke melbourne


What are the reception hours of Alto Hotel On Bourke ?

24 hour reception..


What is check-in and check-out times for Alto Hotel On Bourke ?

Check In Time is 1400hrs, Check Out Time is 1000hrs.


What is the phone number for Alto Hotel On Bourke ?

+ 61 3 8608 5500


What city Alto Hotel On Bourke is in ?

Melbourne.


What is mailing address for Alto Hotel On Bourke ?

636 Bourke St melbourne cbd victoria 3000 australia


What credit cards are accepted by Alto Hotel On Bourke ?

Visa , Mastercard , American express , Diners club


How far are you from the Skybus Airport bus terminal?

Skybus terminal is approximately 270 Metres or 4 minutes walk from Alto Hotel. The bus leaves every 10 minutes from very early in the morning to late at night and every 20 minutes over night. For more details see Skybus website. www.skybus.com.au


How far are you from the Southern Cross Station?

Approximately 90 Metres, or about 1 minute walk.


How far are you from the Trams and how do I pay for the tram ride?

We are 30 Metres from the Tram Stop, you can purchase a Myki card from hotel reception.


Do you have car-parking on premises?

Yes, we have 2 car parks for self parking, one on premises (limited spaces), suitable for smaller cars (Max height 2.2 m) and one offsite (max height 1.95 m). Bookings for parking are required. Please contact the hotel directly. On arrival park in 5 minute zone opposite hotel entrance. See reception for more details.


How far are you from shopping, restaurants and cafes?

We have shops and restaurants, cafes & pubs all around us, there is also Spencer Street DFO, with 200+ shops 1 minute walk away and Bourke St. Mall 3 blocks or 7 minutes walk from the hotel. The tram to Bourke St. Mall stops in front of Alto Hotel on Bourke.


Do you have a restaurant? Do you serve breakfast and dinner at the hotel?

The A-Lounge is open 7 days per week for Breakfast and Monday to Friday evenings as a Bar with light refreshments (bar is closed on all Public Holidays). Discounted breakfast option can be selected when making your booking however cannot be cancelled after the booking arrival date.


How far are you from the CBD [Central Business District]?

We are in the CBD, Bourke Street is the main shopping street in Melbourne's CBD.


How far are you from the or Bourke St. Mall, or centre of the CBD?

We are 3 blocks or approx. 7 minutes walk from the Bourke St. Mall, which is the very centre of Melbourne.


How far are you from Etihad Stadium?

We are 600 Metres or approx. 5 minutes walk from Etihad Stadium, or approx. 1 minute walk to the Spencer Street escalators leading to the stadium.


How far are you from Docklands?

We are around 90 Metres or 1 Minutes walk to the Spencer St. entrance of Docklands. We are around 8 to 10 Minutes walk to New Quay, the restaurants district of Docklands.


How far are you from Crown Casino

We are 3 blocks or around 7 minutes walk from the Casino


How far are you from the Exhibition Centre?

We are 3 blocks or around 6 minutes walk from the Melbourne Convention and Exhibition Centre at Yarra River


Do you have a Gym?

All guests have access to South Pacific Health Club approx. 230 metres or a 4 minute walk from the hotel


Do you have a Massage Room at the hotel?

Yes we have a complimentary Relaxation Room with the latest in electronic massage chairs


Do you have High speed Wi-Fi and Cable internet?

Yes, our guests enjoy complimentary Wi-Fi.


Do you have weekly or long term rates?

Yes, please refer to our Rates page on this web-site or alternatively contact Alto Hotel reservations on 1800 135 123


Do you have a Sustainable Business model? Are you a "green" Hotel?

Yes we are possibly the "greenest" hotel in Melbourne, for details on our very extensive Green Star Program please see www.altohotel.com.au and click on Green Star.


AIRPORT BUS -Tullamarine Airport

TULLAMARINE AIRPORT (Skybus Tel. 9335 3066 or www.skybus.com.au). The airport Skybus departs from Southern Cross Melbourne Bus Terminal. The terminal is on Spencer Street, approximately 270 metres from Alto Hotel and is within easy walking distance.


AIRPORT BUS -Avalon Airport

AVALON AIRPORT - Skybus also run a service between Southern Cross Station and Avalon Airport, please refer to the website for timetable and ticketing https://www.skybus.com.au/avalon-city-express/timetable


AIRPORT TAXI or LIMOUSINE

The friendly team at Alto reception can organise a regular taxi or Premium Taxi, Limousine or Van to Tullamarine Airport. Prices vary from vehicle to vehicle so best to contact reception for up to date pricing.


DO I NEED TO PAY A DEPOSIT

All bookings require a deposit of one night accommodation to secure your booking. This will be deducted at time of booking from your nominated credit card. Should a booking be cancelled more than 48 hours prior to arrival date the deposit will be refunded.


IS A CREDIT CARD REQUIRED AT CHECK IN

Credit Card BELONGING TO THE RESERVATION HOLDER MUST be presented for authorisation on arrival. Credit Card holder must be the registered guest. A pre-authorisation of $1 minimum plus outstanding accommodation charges, will be processed on the credit card at check-in. Pre-authorisations amounts are set aside by the credit card company for up to 30 days and will temporarily affect your available funds balance or spending limit.


WHAT IS YOUR CANCELATION POLICY

Advance Purchase bookings - cancellations or changes are not permitted, non refundable. All other bookings must be notified of cancellations and or changes at least 48 hours prior to arrival date, in order to avoid a no show/cancellation charge of one full night's room rate. Cancellation with less than 48 hours notice will incur a fee equal to one night's room rate. We must be notified of cancellations and or changes at least 48 hours prior to arrival date or affected date, in order to avoid a no show/cancellation/change charge of one full night's room rate. Cancellation or changes with less than 48 hours notice will incur a fee equal to one night's room rate (Cancellation or No Show: first night's room rate. Change: room rate for first night affected by change) Bookings made via travel Agents, website and or other third parties (i.e. bookings other than direct to Alto Hotel website, telephone or e-mail) may have different terms and conditions. Changes and or cancellations should be directed to the company, travel agent, website or third party where you made your original booking