Frequently Asked Questions - Oceana on Broadbeach Gold Coast


What is the Standard Occupancy for the apartments?

Standard Occupancy: 1 bedroom = 2 persons; 2 bedroom = 4 persons; 3 bedroom = 6 persons; 4 bedroom = 8 persons; One extra adult/child per apartment can be accommodated on a roll-away or sofa bed. Extra person charges apply. Children under 2 are free except when requiring any additional bedding.


What is your Office Hours?

Office Hours: 8 a.m. to 5.30 p.m. Monday to Friday 8 a.m. to 4 p.m. Saturday 9 a.m. to 2 p.m. Sundays and Public Holidays Closed on Christmas Day Sunday and Public Holidays.The office is closed on Christmas day.


What is your Check In / Check Out Time?

Check in time is 2:00 pm and check out time is 10:00 am. Half daily rate applies for late check-out till 2:00pm, the full daily rate applies for later check-outs.


How much is your Deposits & Payments?

See: https://www.bookdirect2save.com.au/accommodation/req/terms.php?hotel=oceana-on-broadbeach-apartments


What card types do you accept?

Visa or Master Card are accepted for any credit card transactions. Sorry we do not accept Amex. Once processed confirmation letter will be sent by email.


What is your Booking Cancellation & Refund Policies?

See: http://www.bookdirect2save.com.au/accommodation/req/terms.php?hotel=oceana-on-broadbeach-apartments


Schoolies Festival - Schoolies Policy

See: http://www.oceanaonbroadbeach.com.au/oceana-on-broadbeach-apartments-notices.php


Transfers, Rentals & Reservations

Our reservations desk can recommend airport transfers, assist with your car rental and provide complimentary bookings to theme parks, tours and entertainment.


Apartment Furnishings & Decor

As all the apartments are individually owned and furnished, the images displayed on this website may not necessarily correspond with the apartment you are allocated. However, all apartments are of a similar standard to those shown in the web page photos.


For Other Questions

Please use our contact us form.