Santana Holiday Resort Gold Coast : Frequently Asked Questions

Frequently Asked Questions - Santana Holiday Resort Gold Coast

How do I check in out of office hours?

Santana Resort offer an after hours service making it really easy for late night check in.The phone provided near Reception will give you the information required to Check-In.

How far away is Santana Resort from the Airport and do you provide transport to and from the Airport?

The Resort is about 40-45 minutes from Gold Coast Airport.We are able to arrange Door 2 Door Shuttle Bus.Which can be charged to your account.Charges are ADULT return pp$36 CHILD $18.Bookings required approx 48 hours prior to travel. A Taxi fair will cost approx $50-60

Can I book all my Tours and Theme Parks ahead of time?

Yes, We can arrange everything for you. Booking ahead will save you time so when you arrive you can start enjoying yourself without the worry.Although sometimes there are wonderful specials available last minute. Sometimes booking Tours are subject to credit card and service fees, we don't charge these fees this service is provided without additional charges unlike direct website bookings.

Do you have Breakfast packs?

Yes we can supply for you available for your arrival.The cost is $25.Includes Bread ,Eggs,Bacon, Fruit Juices,Cereal and Fruit Pack

Are you close to the supermarket

Yes a 10-15 minute walk or a Coles Express just near the highway.Or 1 minute by car to Oasis centre or Pacific Fair

What does Self-Contained Apartment mean?

Everything you need like a mini-home.We start you off with Toilet Paper, Tea /Coffee,milk, washing liquid laundry/Kitchen,Soap.The rest is up to you.We only service the Apartments for longer stays of more than 7 days.(Linen Change and fresh Towels)only.

Do you have security parking?

Yes undercover parking is free of charge and is accessed with your room key

Do you have in House movie hire?

We have Austar included in the room price. We also hire out DVD Players and Playstation console.We have a very large selection for big and little kids!! DVD-Hire 3 days with 4 movies $20

How Far away is Cavill Ave?

20 mins walking,5 mins car or bus

How do you differ from Seviced Apartments?

Serviced apartments are cleaned daily Santana Apartments are self contained which means that you clean up after yourself.We service the room with Fresh Linen and Towels after 7 days.If you require fresh towels or Linen prior to the 7 days a charge applies. Toilet paper.soap Tea and Coffee are provide at the start but in order for us to keep our prices down we are unable to replenish. We do sell these items but most guests prefer to buy at Supermarkets.

Cost For Children

Children 0-4 are free a flat $10 linen charge applies per child Children 4-13 are $12 per night Over 14 classed as adults $25 extra per night

Hairdryers

We hire these out for $5 per stay.