Frequently Asked Questions - Solaire Apartments Gold Coast


HOW FAR AWAY IS CAVILL MALL FROM SOLAIRE APARTMENTS ?

Solaire Apartments Surfers Paradise is 2 BLOCKS AWAY - 5 MINUTE WALK


IS THERE A SUPERMARKET CLOSE BY TO SOLAIRE APARTMENTS?

YES- COLES IS LOCATED IN THE CHEVRON RENAISSANCE COMPLEX WHICH IS A 2 MINUTE WALK FROM SOLAIRE APARTMENTS- END OF OUR BLOCK.


IS THE PUBLIC TRANSPORT CLOSE TO SOLAIRE APARTMENTS?

YES- 20M AWAY - BASICALLY JUST ACROSS THE ROAD FROM SOLAIRE APARTMENTS SURFERS PARADISE - HEADING SOUTH & NORT BOUND.


BONDS

SOLAIRE APARTMENTS CANNOT ACCEPT BOOKINGS WITHOUT A CREDIT CARD BOND. YOUR BOOKING MAY BE CANCELLED WITH NO REFUND IF YOU ARRIVE WITHOUT THE CREDIT CARD BOND. WE DO NOT ACCEPT VISA & MASTERCARD DEBIT CARDS OR DEBIT CARDS OF ANY KIND AS THE BOND.


ARE THERE CAFES NEARBY TO SOLAIRE APARTMENTS SURFERS PARADISE?

YES - 2 MINUTE WALK FROM US RIGHT IN SURFERS PARADISE.


DO AIRPORT SHUTTLES FROM THE GOLD COAST AIRPORT DROP OFF AT SOLAIRE APARTMENTS?

YES- RIGHT TO THE DOOR OF SOLAIRE APARTMENTS


WHAT IF I AM ARRIVING OUTSIDE SOLAIRE APARTMENTS RECEPTION HOURS?

YOU MUST CONTACT SOLAIRE APARTMENTS BEFORE YOU ARRIVE TO AVOID LONG DELAYS & A CALL-OUT FEE OF $55. IF YOU ARE ARRIVING LATE, YOU SIMPLY NEED TO CONTACT US AS SOON AS YOU HAVE MADE YOUR BOOKING. WE WILL TAKE YOUR CREDIT CARD DETAILS & ADVISE YOU OF THE LATE ARRIVAL PROCEDURE. PLEASE NOTE THAT WE TAKE NO RESPONSIBILITY IF YOU FAIL TO CONTACT US FOR THE LATE ARRIVAL PROCEDURE & YOU ARE UNABLE TO ENTER YOUR APARTMENT BECAUSE YOU DO NOT HAVE THE LATE ARRIVAL PROCEDURE.


CAN WE BOOK TOURS AT SOLAIRE APARTMENTS RECEPTION?

YES, WE CAN BOOK ALL ATTRACTIONS ON THE GOLD COAST.


HOW FAR IS SOLAIRE APARTMENTS FROM THE THEME PARKS?

10 MINUTE DRIVE TO SEAWORLD. 15-20 MINUTES TO THE OTHER PARKS.


DO THE APARTMENTS HAVE A FULL SIZE BATH TUB?

YES


IS THERE REVERSE CYCLE AIRCONDITIONING IN THE APTS?

YES


CAN WE BE GUARANTEED OF SPECIFIC FLOORS OR APARTMENTS?

NO.


DO YOU ACCEPT DEBIT CARDS AS A BOND?

STRICTLY NO!!


ARE HAIRDRYERS PROVIDED?

NOT ALL APARTMENTS HAVE HAIRDRYERS. THEY ARE AVAILABLE FOR HIRE AT RECEPTION AT A COST OF $5 FOR YOUR STAY + A $10 REFUNDABLE BOND.


WILL WE GET A DAILY SERVICE?

NO, WE ARE NOT SERVICED APARTMENTS. WE CAN PROVIDE A DAILY SERVICE AT AN EXTRA COST. A WEEKLY SERVICE IS PROVIDED IF YOU ARE STAYING FOR 10+ DAYS & ARE PAYING OUR RACK RATE.


DO WE GET COMPLIMENTARY TEA/COFFEE TOILET PAPER EVERY DAY?

NO, WE ONLY PROVIDE THE FIRST LOT UPON ARRIVAL.


IS THE INTERNET INCLUDED IN THE PRICE?

NO.


IS THE INTERNET WIRELESS?

NO. YOU WILL NEED TO BRING YOUR CABLE OR PURCHASE ONE FROM RECEPTION.