Frequently Asked Questions - Solaire Apartments Gold Coast
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BONDS |
A VISA OR MASTERCARD CREDIT CARD, WE WILL SIMPLY TAKE A SIGNED IMPRINT OF YOUR CARD & HOLD IT AS THE BOND FOR THE APARTMENT. IF YOU HAVE A VISA DEBIT OR MASTERCARD DEBIT, WE WILL REQUIRE A CASH BOND OF $500, FOR THE 1 & 2 BEDROOM APTS.A $2000 CASH BOND IS REQUIRED FOR THE SUB-PENTHOUSE. YOU CAN CHOOSE TO HAVE THE MONEY DEDUCTED OFF YOUR VISA DEBIT OR MASTERCARD DEBIT. YOUR BOOKING MAY BE CANCELLED WITH NO REFUND IF YOU ARRIVE WITHOUT THE BOND.
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IS THERE A SUPERMARKET CLOSE BY TO SOLAIRE APARTMENTS? |
YES- COLES IS LOCATED IN THE CHEVRON RENAISSANCE COMPLEX WHICH IS A 2 MINUTE WALK FROM SOLAIRE APARTMENTS- END OF OUR BLOCK.
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IS THE PUBLIC TRANSPORT CLOSE TO SOLAIRE APARTMENTS? |
YES- 20M AWAY - BASICALLY JUST ACROSS THE ROAD FROM SOLAIRE APARTMENTS SURFERS PARADISE - HEADING SOUTH & NORTH BOUND.
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ARE THERE CAFES NEARBY TO SOLAIRE APARTMENTS SURFERS PARADISE? |
YES - 2 MINUTES WALK FROM US RIGHT IN SURFERS PARADISE.
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DO AIRPORT SHUTTLES FROM THE GOLD COAST AIRPORT DROP OFF AT SOLAIRE APARTMENTS? |
YES- RIGHT TO THE DOOR OF SOLAIRE APARTMENTS
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WHAT IF I AM ARRIVING OUTSIDE SOLAIRE APARTMENTS RECEPTION HOURS? |
YOU MUST CONTACT SOLAIRE APARTMENTS BEFORE YOU ARRIVE TO AVOID LONG DELAYS & A CALL-OUT FEE OF $55. IF YOU ARE ARRIVING LATE, YOU SIMPLY NEED TO CONTACT US AS SOON AS YOU HAVE MADE YOUR BOOKING. WE WILL TAKE YOUR CREDIT CARD DETAILS & ADVISE YOU OF THE LATE ARRIVAL PROCEDURE. PLEASE NOTE THAT WE TAKE NO RESPONSIBILITY IF YOU FAIL TO CONTACT US FOR THE LATE ARRIVAL PROCEDURE & YOU ARE UNABLE TO ENTER YOUR APARTMENT BECAUSE YOU DO NOT HAVE THE LATE ARRIVAL PROCEDURE.
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CAN WE BOOK TOURS AT SOLAIRE APARTMENTS RECEPTION? |
YES, WE CAN BOOK ALL ATTRACTIONS ON THE GOLD COAST.
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HOW FAR IS SOLAIRE APARTMENTS FROM THE THEME PARKS? |
10 MINUTE DRIVE TO SEAWORLD. 15-20 MINUTES TO THE OTHER PARKS.
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DO THE APARTMENTS HAVE A FULL SIZE BATH TUB? |
YES
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IS THERE REVERSE CYCLE AIRCONDITIONING AT SOLAIRE APTS? |
YES
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CAN WE BE GUARANTEED OF SPECIFIC FLOORS OR APARTMENTS AT SOLAIRE? |
NO, WE DO NOT GUARANTEE APARTMENTS OR FLOORS OR VIEWS OR FURNISHINGS.
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DO YOU ACCEPT DEBIT CARDS AS A BOND? |
PLEASE READ Q1.
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ARE HAIRDRYERS PROVIDED? |
NOT ALL APARTMENTS HAVE HAIRDRYERS. THEY ARE AVAILABLE FOR HIRE AT RECEPTION AT A COST OF $5 FOR YOUR STAY + A $10 REFUNDABLE BOND.
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WILL WE GET A DAILY SERVICE? |
NO, WE ARE NOT SERVICED APARTMENTS. WE CAN PROVIDE A DAILY SERVICE AT AN EXTRA COST. A WEEKLY SERVICE IS PROVIDED IF YOU ARE STAYING FOR 10+ DAYS & ARE PAYING OUR RACK RATE.
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DO WE GET COMPLIMENTARY TEA/COFFEE, TOILET, PAPER EVERY DAY? |
NO, WE ONLY PROVIDE THE FIRST LOT UPON ARRIVAL.
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IS THE INTERNET INCLUDED IN THE PRICE? |
NO.
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IS THE INTERNET WIRELESS AT SOLAIRE? |
NO. YOU WILL NEED TO BRING YOUR CAT5E CABLE OR PURCHASE ONE FROM RECEPTION.
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DO YOU ACCEPT SCHOOLIES? |
YES, WE DO. PLEASE BOOK THE SCHOOLIES DEAL THAT IS ON THE WEBSITE OR BOOK THROUGH SCHOOLIES.COM. ALSO, PLEASE READ THE BOND REQUIREMENTS.
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WILL YOU ACCEPT BOOKINGS FOR THE KIDS STAY FREE FAMILY DEAL FOR ADULTS UNDER 25? |
NO.
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HOW FAR IS CAVILL MALL FROM SOLAIRE APARTMENTS ? |
Solaire Apartments Surfers Paradise is 2 BLOCKS AWAY - 5 -8 MINUTE WALK
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