Frequently Asked Questions - Birches Serviced Apartments Melbourne

What are the reception hours of Birches Serviced Apartments ?

Staff will be present on location during the following times* Weekdays: 9:00 am to 4:00 pm Weekends: 10:00 am to 2:30 pm Other times we are just a phone call away 03 9417 2344 After hours check-in can be arranged. Please expect some changes due to COVID-19 pandemic. - Contactless check-in & check-out *Timings are subject to change without notice and may be different on public holidays. If arriving outside of reception hours, please contact our office after booking is made. Apartments are fully serviced Monday, Wednesday & Friday's but not on weekends and public holidays, extra towels are provided for these periods..

What is check-in and check-out times for Birches Serviced Apartments ?

Check In Time is 2:00pm (flexible), Check Out Time is 10:00am.

What is the phone number for Birches Serviced Apartments ?

03 9417 2344

What city Birches Serviced Apartments is in ?


What is mailing address for Birches Serviced Apartments ?

160 Simpson Street East Melbourne Victoria 3002 Australia

Does Birches Serviced Apartments have Wifi ?

YES, WIFI is available at Birches Serviced Apartments.

What credit cards are accepted by Birches Serviced Apartments ?

Visa , Mastercard , American express

How far is Birches Serviced Apartments from the Melbourne airport?

Birches Serviced Apartments is located in the Eastern suburb of Melbourne city which is a 30 minute drive from Melbourne's airport at Tullamarine. It is approx AUD$70 for taxi service to get to the airport. Otherwise you can use the Starbus, Bluebird or Skybus shuttle service which ranges from AUD$18-$25 per person one way. From the airport, Starbus & Bluebird will drop you at Birches door step. For your return way to the airport, we can also organise the shuttle service or Taxi for you as requested.

What time is check in and check out?

Check in time is 2:00pm and Check out time is 10:00am.

What if I arrive earlier than the standard check in time?

If you arrive at Birches before check in time, requests for early check in can be made. However, they cannot be guaranteed. If you arrive early and your apartment is not ready, you may store your bags in our luggage room at our reception during reception hours.

Does the apartment have car parking?

Birches Serviced Apartments has secure on-site car parking for $15 per day.

Are you close to transport?

We are in short walking distance to shops and transport. We have a direct-line with the taxi service. Both Tram Stops & the North Richmond Train Station are just around the corner.

How far is your serviced apartment located near Melbourne CBD?

Birches Serviced Apartments is located just 10 minutes by tram from the CBD. There is a tram service at our corner. Tram no. 109 and 12 brings you to the inner city via Collins Street. Otherwise, you can make a leisurely stroll through Fitzroy Gardens to the CBD.

What star rating is your apartment?

Our apartments are 3.5 star self-rated.

Does your serviced apartment have Internet Access for guests?

We provide a FREE Wi-Fi service in each apartment.

How far from Bridge Road shopping precinct?

Bridge Road Shopping precinct and warehouses are within 10 minutes walking distance from our apartments.

Are there any tourist attractions near your serviced apartments?

Staying with us, there are so many activities you could do. We are situated close to Fitzroy Garden (5 minutes walk), Melbourne Cricket Ground (MCG) (10 minutes walk) and Rod Laver Arena (15 minutes walk). It only needs 10 minutes to take you to Queen Victoria Market by tram no.24.

Where can I find good restaurants?

You will discover many Cafes and Restaurants around this area. Famous Vietnamese and Asian restaurants along Victoria Street, just 5 minutes walk from us. Or you can enjoy the stylish cafes and restaurants on Brunswick street (5 minutes by taxi). Restaurants along Lygon Street, well-known for Italian and European cuisine are less than 10 minutes by taxi from Birches Serviced Apartments. Nearby, you can enjoy your meal with great food and bar meal at The Yorkshire Arms, located just 5 minutes walk from Birches.

How do I cancel my reservation?

Our cancellation policy is that we require a 72 hours notice prior to the arrival date stated on your reservation form. Should the reservation be cancelled less than 72 hours before the arrival date, there will be no refund of the first night accommodation charge of the booking that you made.

How far is the nearest supermarket and bottle shop?

We have an IGA Supermarket & bottle shop 3 minutes walk from Birches on Victoria Parade. If you tell them you are staying at Birches and present your key you will receive a 5% discount.

Do the apartments have washing/drying facilities?

The apartments do not have their own washing/drying facilities however there is a communal laundry on the 1st level which is coin operated.

Are the Apartments fully Serviced?

Our housekeepers provide in-house servicing on a Monday, Tuesday, Thursday & Friday. No Service is provided on Wednesday, weekends or Public Holidays. Additional service can be arranged at a cost of $25, with 24 hours prior notice.

Is there credit card surcharge?

Visa, Mastercard and American Express is now 1.2%. We do not accept Diners Card.