Frequently Asked Questions - NOVA STARGATE APARTMENT HOTEL Melbourne


What are the reception hours of NOVA STARGATE APARTMENT HOTEL ?

Reception hours are from 0630 to 2100 on Monday to Sunday. Staff are on call after hours, with contact details at the front of the hotel. It is the guest's responsibility to update the hotel on their arrival time..


What is check-in and check-out times for NOVA STARGATE APARTMENT HOTEL ?

Check In Time is 1400hrs, Check Out Time is 1000hrs.


What is the phone number for NOVA STARGATE APARTMENT HOTEL ?

03 9321 0300


What city NOVA STARGATE APARTMENT HOTEL is in ?

Melbourne.


What is mailing address for NOVA STARGATE APARTMENT HOTEL ?

118 Franklin St Melbourne Victoria 3000 Australia


What credit cards are accepted by NOVA STARGATE APARTMENT HOTEL ?

Visa , Mastercard , American express , Diners club


How far is Nova StarGate Apartment Hotel from the Melbourne airport?

Nova StarGate Apartment Hotel is located at the fringe of the Central Business District of Melbourne city which is a 30 minute drive from Melbourne's airport at Tullamarine. It costs about AUD$50 per way for taxi service to get to the airport. Otherwise, you can use the Skybus airport service which is AUD$18 per person per way. From the airport, Skybus will drop you at Nova Stargate door step. For your return way to the airport, we can also organise the Skybus or Taxi or tours for you as requested.


What time is check in and check out?

Check in time is 2:00pm and Check out time is 10:00am.


What if I arrive earlier than the standard check in time?

Early check in is possible provided the rooms are cleaned and ready. However, they cannot be guaranteed. If you arrive early and your apartment is not ready, you may store your bags in our luggage room at our reception.


Does the hotel have car parking?

Nova StarGate Apartment Hotel has four-levels undercover security parking at $20.00 per night.


Are you close to transport?

We are 2 minutes walking distance to shops and transport. Also the taxi service at the Reception is also available. Melbourne The tram is just 2 minutes away. The hotel is also 300 metres from the free City Circle Tram which will fetch you to most tourist attractions around the City.


Does your serviced apartment have Internet Access for guests?

Internet access is via the in-room telephone line.


Are you close to any Shopping Centre or Railway Station?

Yes, the hotel is only 300 metres away from Melbourne Central Shopping Centre and Railway Station. It is also close to the QV Centre, and the Elizabeth Street shopping strip.


Are there any tourist attractions near your serviced apartments?

We are situated close to Flagstaff Garden (5 minutes walk), The hotel is behind the Queen Victoria Market, and is 15 minutes walk from the Telstra Dome in the Docklands. The free City Circle Tram will take you to the Museum, Melbourne Goal, IMAX, and Federation Square.


Are you close any tertiary institutions?

Nova StarGate Apartment Hotel is 10 minutes walk away from the RMIT University and 15 minutes walk from Melbourne University. It is also close to various private business and language colleges.


Are there supermarkets where I can buy produce to cook in the apartments?

The Aldi and Coles supermarkets are within walking distance. There is also IGA and Seven Eleven stores, and bottle shops around the corner. The Queen Victoria is a great place to visit and buy produce and goods and is open on Tuesday, Thursday, Friday, Saturday and Sunday.


What facilities are provided in the hotel?

There are coin-operated laundry machines on level one.


Are there outdoor facilites?

Guests can enjoy a picnic in the nearby Flagstaff Garden or go for a walk or jog.


What types of serviced apartments do you have in the hotel?

Nova StarGate Apartment Hotel has 58 serviced apartments comprising standard, one-bedroom, standard two-bedroom, and superior two-bedroom serviced apartments. All apartments have a balcony each. The standard apartment offering a double/queen has a microwave only whereas each one-bedroom apartment offering a double/queen or twin beds is equipped with a two-hot plate cook top. The standard two-bedroom has a queen and a single bed whereas the superior two-bed room apartment has a queen and two single beds and both types of apartments have a full kitchen and is self-contained. Tea, coffee and milk are provided free of charge.