Melbourne Tower

Dear Jason, If I had provided this survvey immediately afer our stay, the result would have been a lot less. Hence I have left it for a while to respond to same. I have now had some time to assess. Unfortunately, due to the Easter weekend staff were not available to provide batteries for the smoke alarm, a new toaster etc. or to clean the very smelly freezer (which was very bad). Your apartment is decorated on a very male ratio. The bedding (cordoray) needs to go. Your residents need some assistance re. baggage upon arrival and the staff were extremely unhelpful in this regard. Your earlier advices had provided confirmation that an extra carpark was available and as as you know - this was not available. False advertiizing. Your directions re. the apartment also need some revision. Very hard work! On a positive note, the views are brilliant - perhaps you need some tables/chairs on the balcony(others do). Would have been nice to have had at least some dishwasher tablets available and some garbage bags. - I appreciate that you did try to assist re. the toaster but am sorry that it was not on my agenda to go shopping for that item whilst on a holiday. I am sorry that the review is not more positive and having said that will not say anything at this time on any website ie. tripadisor.com I sometimes wonder (being a landlord for many properties myself) why there is not a website for owners which reflects who you would not lease to again! Would have been good if all lifts were operating during our stay - only two were but this was out of your control. I am trying to think of more positives - the beds were very comfortable, The heating and air con were great. THe wifi was easy - thanks! i really hope that you have taken on my constructive thoughts and only wish you the best. Best regards, Claire Kinnear

Hi Claire, thanks for your feedback. Apologies that batteries were not replaced immediately on smoke alarm and that toaster was broken. Both of these items have now been rectified. The freezer has also been given a deep clean. Unfortunately I am unable to provide hotel levels of assistance and do not advertise as hotel style accommodation but fully self contained. The concierge is responsible for building issues only. As we had discussed previously, I had not indicated in any of my direct commuincations with you that additional parking was available and actually stated in the apartment instructions sent to you as part of my direct confirmation with you that we could not provide any additional parking onsite. This message was also not in any published area of our website. The message that you received about additional parking was only received by you after your booking was confirmed with me and was sent by 3rd party agent that had not updated template messages. This has also now been rectified. The apartment instructions I provide are designed to be comprehensive so as guests can get the best experience in the apartment and their is no room for doubt on anything requiring instructions in the apartment. Due to your feedback we now provide a dishwasher tablet, a new chux and some detergent at the start of stay. As stated in our terms all other consumables are still the responsibility of the renter. Thanks again for your feedback and helping to allow us to make the experience of a stay with us even more positive for other guests. I hope you will choose to stay with us again in future to see actions reflected against your feedback. Best Regards Jason Gofton

Stunning views, great location. The boys and I had a great time and we would do it again.

It was very pleasant and a great venue not too far from the city! Great location, view, and facilities offered. A wonderful place to stay whilst exploring Melbourne!

Thanks for the feedback Inez. The sofa bed has now been replaced with a brand new model.

apartment was great, no complaints at all. Just the concierge staff weren't overly friendly or helpful with our questions, but that had nothing to do with the apartment! We all had a great time. Would've been nice to have the Melbourne weather about 10 degrees hotter, but apart from that, great time had!