Dear Kelly,
We really appreciate your comments regarding our customer service and the facilities available in the hotel. We take pride in providing exceptional service to our guests each and every day. The management and the team work hard to enhance and improve our property, and we appreciate such feedback to know that we are on the right track. We are renovating few more room in this year to give better facilities to our guests.
Thank you again, and we look forward to seeing you on your next trip to Melbourne.
Best Regards
Nilantha Seneviratne
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Comfortable
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Near to anything that suits my trips to Melbourne
Good shopping and dining area
Lynne from Adelaide, Australia 30 January 2017
Dear Lynne
Thank you for your time to write comments and review regarding your recent stay with us.
We are always trying our best to give our guest a great experience.
The management and the team are working hard to improve our service and the standard of the hotel. Guest feedback is always very helpful to know that we are on the right track.
Thank you again, and we look forward to welcome you back to The Waverley International Hotel.
Best Regards
Nilantha Seneviratne
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Very easy stay for one night. Good location for our needs.
Susan from Traralgon, Australia 29 November 2016
Dear Susan,
Thank you for your positive comments regarding our property. The team is working extremely hard to earn the type of comments that you have made, and continue to work every day, to deliver the best hotel experience possible to our guests. We will be upgrading some of the rooms in the upcoming months, in our continuing effort to provide quality accommodations.
We appreciate your business here at The Waverley International Hotel and invite you back to Waverley International hotel, any time you are in Glen Waverley.
Best Regards
Nilantha Seneviratne
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Great price ,location and very clean.staff helpful , will be staying there again.
Wayne from Glen Waverley Vic, Australia 20 November 2016
Dear Wayne,
On behalf of the management and team, I would like to thank you for taking the time to write a beautiful feedback on your recent stay with us. Our team is doing their best to look after each and every guests who is checking in.
Positive comments like yours go a long way to encourage our staff and to confirm to us that we are on the right track. The Waverley International team are looking forward to welcome you back soon.
Kind Regards
Nilantha Seneviratne
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Very comfortable stay. Room was spacious and very clean. Hot water flow in the shower was really good. Area was quiet and relaxing. I was able to log into work and do work because the wifi connection was very good.
Sharmin from Mt Waverley, Australia 20 November 2016
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As usual, very late check in and very early check out so insufficient time for reasonable assessment. Staff professional, but friendly and helpful. Rooms clean. 24 hour reception is a big plus. Location convenient for my business purpose.
Simon from Gatton, Qld, Australia 29 September 2016
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Good service. A bit noisy with heaps of nesting birds, but rooms quiet from other rooms
Christopher from Ballarat, Australia 19 September 2016
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My stay was made very comfortable by the staff They go out of their way to ensure guests' needs are met. GREAT experience
Rhonda from Glen Waverly, Australia 09 August 2016
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The room had a strong smell of stale smoke from a past guess smoking in there or the cigarette waste tray next to the entry door? Either way that was not pleasant.
The floor seemed to have water trapped under the floor boards and squeezed out when I walked across them.
Kerry from Brisbane, Australia 03 August 2016
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upgraded to family room and very good.
Robert from Glen Waverley, Australia 25 June 2016
Dear Robert,
On behalf of the management and staff, I would like to thank you for taking the time to write a beautiful feedback on your recent stay with us. Thank you for your comments regarding the renovated rooms. We deliver an excellent product and services for the price always.
The Waverley International Management and the team are looking forward to welcome you back.
Best Regards
Nilantha Seneviratne
Property Manager
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Julie from Melbourne, Australia 22 June 2016
Dear Julie,
We very much appreciate your positive comments regarding you recent stay. The location is convenient for guests who using the public transport to travel to city and other places. We really appreciate your comments regarding our customer service and the facilities available in the hotel. Our staff members take their roles very seriously and try, every day to provide that quality customer service that our guests expect.
Thank you again, and we look forward to seeing you on your next trip to Glen Waverley!
Best Regards
Nilantha Seneviratne
Property Manager
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Very good hotel, nice staff and good food!
I´ll come back again!
Sascha from Breidenbach, Germany 22 June 2016
Dear Sascha,
Thank you for submitting your review. We really appreciate the opportunity to have you as our guest. We have been working very hard to upgrade and improve our facilities, and to continue to provide an exceptional guest experience. Positive comments like yours go a long way to encourage our staff and to confirm to us that they are on the right track we appreciate your business. A new deck / BBQ area is building soon next to restaurant. We look forward to having you stay with us again!
Best Regards,
Nilantha
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I was very happy with the room, my only negative is the lack of sound/ light proofing on the door. Unfortunately we had very load neighbours both nights and car headlights illuminated our room at all hours of the night.
Myfanwy from Canberra, Australia 24 May 2016
Dear Anderson,
Thank you for taking time to write your review of your recent stay .Your comments are very much valued. Further to your feedback, management is discussing about the curtains to block the headlight. As we have upgrade third floor room to Premium level, some of the ground floor rooms will upgrade this year, including the room you have stayed. Please contact us direct when you making your next booking with us to allocate a room away from the middle wing.
Once again, thank you for your feedback.
Best Regards
Nilantha
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Great. Fast reliable internet was a big plus too.
Kieran from Shepparton, Australia 19 May 2016
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Staff we very polite and helpful, and assisted willingly.
Arend from Melbourne, Australia 16 May 2016
Dear Arend,
On behalf of The Waverley Team, I would like to thank you for taking the time to write a beautiful feedback on your recent stay with us. We really appreciate your comments regarding our customer service and the facilities available in the hotel. We take pride in providing exceptional service to our guests each and every day.
The Waverley International Management and the team are looking forward to welcome you back.
Kind Regards
Nilantha Seneviratne
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Only needed a bed for the night but this place certainly ticked all the boxes
Robert from Sydney, Australia 09 May 2016
Dear Robert,
Your comments are very much valued. We really appreciate your comments regarding our customer service, facilities, Value for money, staff and location. Positive comments like yours go a long way to encourage our staff and to confirm to us that they are on the right track.
Thank you again, and we look forward to seeing you on your next trip to Melbourne.
Best Regards
Nilantha Seneviratne
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Welcome surprise after a long working day. Great location and nearby amenities.
Hugh from Sydney, Australia 04 May 2016
Dear Hugh,
We very much appreciate your positive comments regarding you recent stay. Our personalize service makes everyone stay a memorable one. The location is convenient for guests who using the public transport to travel to city and other places. King’s way restaurants, Glen shopping centre and our onsite No 301 Restaurant is also fulfilling guest’s needs and wants through the clock.
Once again, thank you, and hope to see you again soon.
Best Regards
Nilantha Seneviratne
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Short but comfortable
Richard from Camden, Australia 04 May 2016
Dear Richard,
Thank you for your positive comments regarding our property. The Waverley Team have work extremely hard to earn the type of comments that you have made, and continue to work every day, to deliver the best hotel experience possible to our guests. Please contact us direct when you making your future booking with us. Thank you again, and we look forward to seeing you on your next trip to Melbourne.
Best Regards
Nilantha Seneviratne
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Lovely. Very quiet. Staff were nice. (Especially the room service wine guy.)
Leonnie from Leitchville, Australia 10 April 2016
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Set Rating indicates our thoughts.
Shirley from Adelaide, Australia 05 April 2016
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Great place to stay with very friendly and attentive staff and great breakfasts. Free and convenient parking is a bonus.
Heather from Brisbane, Australia 04 April 2016
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Very friendly and helpful staff.
Greta from Brisvegas, Australia 25 March 2016
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rooms pleasant and well cleaned.
Mac from Launceston, Australia 22 February 2016
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very good
Allan from Concongella, Australia 15 July 2015
Hi Allan,
Thank you so much for your review.
We very much appreciate your comments regarding your stay at The Waverley International Hotel. It is always happy to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Kind Regards
Nilantha
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We had a lovely relaxing weekend away.
Lisa from Melbourne, Australia 15 July 2015
Hi Lisa,
Thank you for taking the time to share your feedback with us.
It’s great to know that you have enjoyed your stay. hotel Service, Location, comfort, Cleanliness has made your stay a memorable one.
Please contact us directly, when you making your next booking with us.
Once again, we are looking forward to welcome you soon to The Waverley International Hotel.
Regards
Nilantha
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The place is clean and neat.
Staffs are friendly but not proactive to make sure the room has enough facility for 6 guests.
Location is excellent.
Simon from Perth, Australia 15 July 2015
Dear Simon,
Thank you for sharing your feedback on your recent stay with us. It was great to learn that you enjoyed your time.
I am so sorry that the family room wasn’t set up properly for 6 guests. All these information already forwarded to housekeeper to find out why it wasn’t set up as guest request.
We will place procedures if necessary not to happen this again.
Thank you also for your recommendation and we look forward to being able to welcome you back again sometime soon.
Kind Regards
Nilantha Seneviratne
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Great please & great locality
Michelle from Wodonga, Australia 29 June 2015
Dear Michelle,
Thank you for posting review following your recent stay with us. It is a pleasure to learn that our Location, service and staff was able to make your stay a memorable one.
We hope you will be able to visit us again soon.
Nilantha
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Could not get air-condition to heat so was a bit cold in room
I had steak for dinner and the steak was excellent, however I was a bit disappointed when the menu said salad and all that was provided was some green leaves. You need to make it clear what the meal comes with as I did not consider this a salad in any way
Norman from Sydney, Australia 24 June 2015
Dear Norman
Thank you for your feedback. We appreciate your comments and glad to hear that you enjoyed your stay overall.
I have already spoken to chef regarding the salad, he will change all accordingly..
All air conditioners in the room’s settings are changed to heating now. .
Once again, thank you for your time to let us know your experience staying in The Waverley International Hotel.
We hope you will be able to visit us again soon.
Kind Regards
Nilantha
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Very comfortable. I would have liked some more choice on the breakfast and dinner menu but understand that with such a relatively small dining room, you have limits.
Graeme from Brisbane, Australia 12 June 2015
Dear Graeme
Greeting from The Waverley International Hotel
Much appreciate for your comment.
The restaurant is changing the menu seasonally.
We would like to provide the best product in season to our guest.
Hope we will serve you something different for your next stay.
Thank you so much
Best Regards
Roxy
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The room smelt of cigarette smoke upon arrival, but did not detract from our stay. Room needs some maintenance as bathroom door coming off hinge, aircon coming away from wall and towel rack bent. Front of house and restaurant staff were friendly and helpful and our breakfasts were great.
Rene from Melbourne, Australia 09 June 2015
Dear Rene
Than you for pointing out the issues in the room.
We would make sure the maintenance staff will fix the problems.
We appreciate all the comment from guest.
Best Regards
Roxy
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great
Manny from Rowville, Australia 27 May 2015
Hi Manny
Thank you for the comment
we will try to find out a solution to solve the problem
Sorry for any inconvenience during your stay
Thank you
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The room we had was very clean, but I think it really was not big enough for a King bed, also only one cup and saucer in room for 2 people and the little milk tubs, showed milk pieces in coffee.
Raymond from Melbourne, Australia 21 May 2015
Hi Mr. Henchel
Thank you for your comment
We will make sure the quality of product we provided is good in the future
Sorry for any inconvenience during your stay
Kind Regards
Roxy
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perfect , apart from the door lock
Ted from Stawell, Australia 20 May 2015
Dear Ted
Greetings from The Waverley International Hotel
Thank you for posting such a glowing review.
We would like to update the door lock has been fixed after your comment
It is a pleasure to learn that our service and facilities enhance your experience.
We look forward to the opportunity of welcoming you back again soon.
Kind Regards
Roxy
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Very friendly reception staff, had a very efficient check in and check out.
Liked that my case which I left in reception whilst I was away in Brisbane was taken to me room for my return.
My only issue is that there isnt much sound proofing in the rooms - but this isnt unique to your hotel. Overall I have a very good stay.
Mark from Swindon, United Kingdom 18 May 2015
Dear Mark
Greetings from The Waverley International Hotel
Thank you for posting such a glowing review following your recent stay with us. It is a pleasure to learn that our service and facilities enhance your experience.
We look forward to the opportunity of welcoming you back again soon.
Kind Regards
Nilantha Seneviratne
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Very comfortable, near my conference, staff dealt with any request efficiently
JEAN from Maffra, Australia 18 May 2015
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Great stay. I made an error where I booked the wrong dates. Roxy kindly fixed this up without penalty. All of the staff were so friendly and nothing too much trouble. It's also great to see a restaurant which doesn't overinflate the price of its wine to ridiculous amounts. I'd definintely be back
Deire from Brisbane, Australia 18 May 2015
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The room & service was of a great standard. What ruined our stay was being kept up all night by persons constantly coming & going from neighbouring room. Knocking on door & calling out until they got a response. This even continued on first thing in the morning when our own room was knocked on & a male was walking up & down the level looking for the right room. If there wasn't some sort of drug dealing going on then I'd be very surprised.
$16 for a continental breakfast was also quite expensive, especially just for a bowl of cereal.
Rebekah from Melbourne, Australia 17 May 2015
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Comfortable and easy access to where we had to go Staff were very friendly
Catherine from Melbourne, Australia 17 May 2015
Dear Catherine,
Thank you for taking the time to share your feedback with us. We were really happy that you have enjoyed your time with us. I will let our team know that, our service and friendliness also helped your stay a memorable one.
We are looking forward to welcome you soon .
Kind Regards
Nilantha Seneviratne
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good stay very good location
Harilaos from Melbourne, Australia 16 May 2015
Dear Harilaos,
Thank you for sharing your thoughts on your recent experience at our hotel. It was fantastic to read that you enjoyed your time with us.
It is happy to know that our service and the location made a unforgettable stay.
Please ensure you contact us directly when you are planning your next visit to Melbourne.
Kind Regards
Nilantha Seneviratne
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Everything was fantastic. The only thing was the room I was staying in was close to the laundry pick up? delivery area and in the morning it was quite noisy very early in the morning
Danni from Melobourne, Australia 08 May 2015
Dear Danni,
Thank you for posting such a glowing review following your recent stay with us.
It is a pleasure to learn that we made your stay a memorable one. We will make sure your next stay is far away from store room.
We look forward to the opportunity of welcoming you back again soon.
Kind regards,
Nilantha Seneviratne
