Riverside Apartments

607 reviews from guests stayed at Riverside Apartments


Rating 9 out of 10
474 Flinders Street melbourne cbd,  victoria, australia 3000
Overall Rating 9/10
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Spacious apartment. Would perhaps be better without the tiny balcony! Great location, check in/out easy. Parking great with lift access, would be good if you got a pass to go in and out rather than having to phone ahead for staff to let you in.

Megan from Geelong, Australia
10 June 2013

Hi Megan, Thank you for your comments and good to hear you enjoyed your stay. The parking will be made much easier soon. Please bring your car to reception in Highlander lane when checking in and we will direct you around to the car park. Steevn reception
 
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Excellent rooms that are very large and offer great ambience for relaxation. Staff were excellent and attended to our requests very promptly.

Mark from Sydney, Australia
27 May 2013

Hi Mark, Thank you for your comments. We love to hear guests have enjoyed their stay with us. We look forward to seeing you all again soon. Steven, reception
 
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Very pleasant

Aaron from Bendigo, Australia
17 May 2013

Hi Aaron, Good to see you had such a pleasant stay. Melbourne is a great place so please come back again sooner rather than later. Steven, reception
 
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Very comfortable and Cosy. Would not hesitate to come back again. Highly recommended. .

PRASHANTI from Adelaide, Australia
15 May 2013

Thank you Prashanti, Please come back again soon. The apartments are perfect for a family and I hope the children enjoyed the views from the window. Steven, reception.
 
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Great stay, great location, room was very nice and the staff very helpful. I would recommend Riverside Apartments

Michelle from Melbourne, Australia
14 May 2013

Dear Michelle, Great to hear you had such an enjoyable stay with us at Best Western Riverside Apartments. Please come back soon. Steven, reception
 
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My friends and I had a great stay at Riverside Apartments! We will definitely be back there when we need a room.

Sosanita from Melbourne, Australia
14 May 2013

Hi Sosanita, Glad to hear you both enjoyed your stay with us. It's not every day you get to catch up with a friend from overseas, and that's special. Steven, reception
 
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Came down for work. Exceeded my expectations. Renewed interest in Best Western. Guy at reception was so helpful and knew all the hot spots for good coffee, food and night life. Puppy in reception so cute. apartment was great just what we needed, so glad I didn't have to end up sharing a room with my brother! Looking forward to our visit in August

Camilla from Sydney, Australia
09 May 2013

Dear Camilla, Pattsie in reception said thank you for calling her cute. Please come back again soon PS Glad you had such a good time. Steven, reception
 
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We found this to be a beautiful apartment, comfortable and well laid out. When required the staff were very helpful. The only criticism we had was that despite receiving clean towels each day on two occasions the used towels were left behind. We found this to be very odd. We had to finfd housekeeping to take the used towels away. Despite this criticism we would happily recommend these apartments.

Michael from Melbourne, Australia
07 May 2013

Dear Michael and Dorothy, Thank you for staying with us recently and also for your helpful comments.I'll pass on your suggestion to housekeeping. Looking forward to seeing you both again soon. Steven, reception.
 
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lovely experience although not there very long, it was close to where we waned to go, very clean, very quite, only complaint being not enough milk sachets for 3 of us to have a couple of cuppas. I had stayed here last year with friends, this time I brought different friends back with me.

Lyndall from Melb, Australia
07 May 2013

Hi Lyndall,rnGlad to know you returned to stay with us. Looking forward to seeing you all again next year or sooner.rnSteven, reception.
 
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everything went smoothly from the initial booking to check out

Matthew from Melbourne, Australia
06 May 2013

Hi Matthew, Good to hear you enjoyed your recent stay at Best Western Riverside Apartments. I'll pass your comments onto our staff. thank you. Steven, reception.
 
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Had a great stay, really enjoyed the spacious apartment that was allocated. Service was excellent will definitely stay again :)

Richard from Melbourne, Australia
04 May 2013

Hi Richard, Thank you for telling us what an enjoyable stay you had at Best Western Riverside Apartments. Please stay with us again soon. Steven, reception.
 
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Great place to stay already recommending it. Easy to access from southern cross train station. Great service and location. Thanks for making our stay in Melbourne an enjoyable one

Rema from Adelaide, Australia
30 April 2013

Thanks Rema, Great to hear you had such an enjoyable stay. Looking forward to seeing you again soon. Steven, reception
 
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Excellent. Very clean and accessible to trams/trains and has parking great location to stay when in Melbourne. Only draw back there is no cafe open for breakfast on a Sunday.

Dianne from Melbourne, Australia
29 April 2013

Thank you Dianne for taking the time to review Best Western Riverside Apartments. Next time you are in Melbourne please come back and stay with us again. Steven, reception
 
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Excellent, beautiful apartment. Can't say a bad thing about Riverside Apartments. Will be staying there again..

Clare from Melbourne, Australia
29 April 2013

Hi Clare, Sounds like you had a great stay. Please come back again soon so Pattsie at reception can welcome you all back. Steven, reception.
 
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Was very good

Chloe from Melbourne, Australia
29 April 2013

Hi Chloe, Thanks for the positive comments. Please come and stay with us again. Steven, reception
 
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We where quite happy with the Riverside Apartments. The only thing that upset us bit, was on the day of our checkout we had gone for a walk and came back to our room to find the door of room ajar by the cleaning staff. We had not Checkout yet as it was only 10.00am and checkout was at 10.30am. So maybe you need inform the cleaning staff, not to start cleaning the rooms until people have checkout!

Maryann from Corowa, Australia
23 April 2013

Dear Maryann and Ron, Thank you for staying with Best Western Riverside Apartments. Our apologies for housekeeping entering in the morning. They had incorrectly thought you had checked out. We hope to see you again soon Steven, reception.
 
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Lovely

Anastasia from Melbourne, Australia
22 April 2013

Thank you Anastasia, Please bring your family again soon. Thank you for the lovely review. Steven, reception
 
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great view from our huge balcony. friendly staff where very helpful. city circle tram is right outside the door...perfect!

Carolin from Brisbane, Australia
21 April 2013

Perfect! Well that's a lovely review. Thank you Carolin. Steven, reception.
 
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I like staying at the Riverside Apartments as it is easy to get too. Tramstops are convenient. It offers parking if needed. Overall I would rate it an excellent place to stay and are referring my family and friends here to stay. The staff are exceptional and very curtious.

Dianne from Melbourne, Australia
16 April 2013

Hi Dianne, Thank you for the lovely comments in your review of Best Western Riverside Apartments. Hopefully you can stay with us again soon Steven, reception.
 
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________

Tom from Melbourne, Australia
15 April 2013

Thank you Tom for taking the time to review Best Western Riverside Apartments. Glad you enjoyed your stay.
 
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The view from the apartment is good. Service has been prompt when I called up reception. The only thing missing is the smile from the front office staff otherwise they have been very efficient in their service. Top up of soap & detergent should be done when doing daily room cleaning instead of waiting for guest to request. Big vehicle should not be allowed to park in the carpark below. We had a horrible experience in which my hubby has to park in a lot which is not meant for parking and climbed out of the window all because of a big vehicle obstructing part of another lot. Overall I like the service of the staff and the clean spacious room with a wonderful view. A big thank you to all of you for making our stay a wonderful one.

Emily from Singapore, Singapore
03 April 2013

Dear Emily, Thank you for taking the time to review Best Western Riverside Apartments. I'm pleased you enjoyed your stay and we look forward to seeing you again soon. I agree, we do have guests with large vehicles parking with us. Many guests travel from the country and drive large vehicles. If you have difficulty parking again please come and see reception and we will sort it out for you. Steven, reception
 
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very peacefull and comfortable, no drama's at all except my footy team didn't win !!!! can you organise that as well next time please :)

Darren from Melbourne, Australia
03 April 2013

There's always next time! Thanks Darren, see you for the footy next time. Steven, reception
 
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Not much sleep Saturday night due to party in room next to us. Not aware if you had security or not.

Donna from Melbourne, Australia
02 April 2013

Hi Donna, Thank you for your comments. We have 24 hour reception so if you come across a noisy neighbour then please don't hesitate to call reception by dialling '9'. We will then contact the guest concerned immediately. Steven, reception.
 
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Great second time xeprience here; love the location and the feeling that it's a home away from home and not just a "hotel". However, I am not pleased that there is a charge for wifi; in 2013, this should be an included amenity especially when the apartments are not inexpensive to rent.

Abraham from Ontario, United States
27 March 2013

Hi Abraham, Thank you for posting your comments. Glad you had a good time staying with us. We do have free internet in the lobby so please take advantage of this next time you stay with us. Steven, reception
 
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Staff were very helpful, room clean and tidy and location amazing.

Lynette from Brisbane, Australia
20 March 2013

Thank you Lynette, good to hear you all had a good time staying with us at Best Western Riverside Apartments.
 
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Fantastic

Maurizio from Sydney, Australia
19 March 2013

 
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Thankyou soo much for a wonderful apartment.We were thrilled with our view,and every thing was clean.the kitchenwas more than adeqiute(even the knife was sharp nearly bought it home with me) We booked for next year. Cant wait might even come back sooner Keep up the good work as we are recommending you to all our friends.Thankyou.

Evans from Melbourne, Australia
19 March 2013

It's a real pleasure to know our guests have had a wonderful stay. Thank you for your enthusiasm and also for recommending us. Steven, reception
 
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We stayed in the annex, which was perfect for our needs. The location is great with it being so easy to get everywhere.

Roger from Christchurch, New Zealand
16 March 2013

Hi Roger, Thank you for your post. Come back again soon. Steven, reception.
 
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Fantastic place to stay in Melbourne. Close to a lot of attractions and more importantly public transport. Always recommend this place to my friends.

Donna from Melbourne, Australia
12 March 2013

Hi Donna, Thank you for your comments and also for staying with us again. Hopefully we will see you again. Steven, reception.
 
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Given the reduced rate due to the life being inoperable, it made for an excellent experience as I was involved at a conference at the Crowne complex. Very convenient and comfortable.

Kristen from Kapunda, Australia
10 March 2013

Thank you Kristen, The lift is now fully overhauled but our rates are still very competitive so please consider staying with us again. Steven, reception.
 
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It was absolutely perfect. Very comfortable and was exactly what we needed!!

Natalie from Melbourne, Australia
07 March 2013

Hi Natalie, I'm glad you had such a good time. Please come back and stay with us again next time you are in Melbourne. Steven, reception
 
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Was very happy with our accommodation and will most definitely be staying again in the future, we will also be recommending friends and family here. Fantastic value for money, great and friendly staff, clean, comfortable and great location :)

Hayley from Melbourne, Australia
04 March 2013

Thanks Hayley, Melbourne is a great place to visit and we love our city. Glad to hear you had such a fantastic time. Steven, reception.
 
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Good

Rajeev from Melbourne, Australia
01 March 2013

Hi Rajeev, Good to see you back. Thank you for your comments. Knowing how our guests feel assist us with the confort of all guests. We hope to see you again soon. Steven, reception.
 
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Good

Helen from Dunedin, New Zealand
27 February 2013

Thank you Helen for your review, The couch does need replacing I agree. We are waiting for the lift to be repaired so the present couch can be removed. This will make a more comfortable stay for your next visit Seven, reception
 
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Great location as we had an event at Crown, so close proximity allowing us to walk over to Crown. Unfortunately our air conditioning didn't work very well, but we did advise of this on checkout and the staff advised that they had not been advised of this previously.

Lauren from Melbourne, Australia
25 February 2013

Hi Lauren, Thank you for your comments. The air con I'm pleased to say has been fixed, so thank you for pointing this out to reception. Steven, reception
 
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Comfortable and clean.

My from Melbourne, Australia
25 February 2013

 
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Staff were very friendly and helpful. The annex accommodation was very good in terms of comfort and facilities. I would have preferred to have a window in the bedroom but not essential I guess, for the price.

Sally from Melbourne, Australia
18 February 2013

Hi Sally, Thank you for your comments. Please contact us directly next time and reception will try to locate you in an apartment with a bedroom window.. Steven, reception.
 
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wonderful stay

Tan from Singapore, Singapore
16 February 2013

Thanks Tan for your comments. Good to hear your family enjoyed their stay with us. Please stay with us again next time you are in Melbourne. yours, Steven
 
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Comfy beds, great view, heaps of space

Janette from Leitchville, Australia
12 February 2013

Hi Janette, Thanks for your comments. Many of the huge walk in robes have been converted into a 2nd bathroom and I believe the majority of robes will be converted in the future. yours, Steven
 
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Just stayed for one night but found the apartment comfortable and clean. Staff were understanding when I forgot to check out at the allocated time and I thank them for it. Just found that the shower soap and shampoo dispenser was out of action but am sure this would have been rectified if I had asked. Would definitely consider staying here again.

John from Melbourne, Australia
10 February 2013

Hi John, Thank you for posting comments and I'm glad you enjoyed your stay with us. The shampoo dispensers we have come to realise need fim 'palm action' to make them work efficiently. We will place signs in the bathroom to inform future guests. yours, Steven
 
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Very happy with our stay

Kay from 5086, Australia
07 February 2013

Thank you Kay, We look forward to welcoming you back to Best Western Riverside Apartments next time you stay in Melbourne. yours Steven
 
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Wonderful, couldn't have asked for anything more

Amber from Echuca, Australia
05 February 2013

Hi Amber, Thank you for taking the time to review Best Western Riverside Apartments. So glad you had a great stay. We hope to see you again soon. yours Steven
 
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Friendly staff and central location made our stay very enjoyable.

Crofts from Bairnsdale, Australia
04 February 2013

Thank you for taking the time to make comments regarding your stay. We hope to see you again soon. yours Steven
 
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Very Happy again

Darlene from Tasmania, Australia
04 February 2013

Thanks Darlene, We hope to see you again soon yours Steven
 
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Pleasant thank you

Sherie from Melbourne, Australia
03 February 2013

Thank you Sherie for taking the time to review us. We look forward to seeing you all again soon. yours Steven
 
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