Excellent. Front staff very helpful.

Nancy from Lower Hutt, New Zealand
14 July 2013

Location, location, location

Michaela from Kiama, Australia
14 July 2013

short one night stay so perfect for us

Karen from Albury, Australia
12 July 2013

Comfortable

Rod from Kerikeri, New Zealand
11 July 2013

Loved every minute of my weekend away. The staff and food were just outstanding

Debbie from Melbourne, Australia
11 July 2013

Was a comfortable night's stay at a good price!

Myron from Melbourne, Australia
11 July 2013

Close to our event, Lygon St & the City. Was clean & relatively quiet. Would gladly stay here again.

Lyndall from Sydney, Australia
11 July 2013

Check in was fine, reception staff were inviting at check-in. Was in my room for about 1 hour after check-in and a young man opened my door without even knocking first. He was there to replace a filter on the air/con. He was surprised to see me there and said that according to his records the room was still vacant. I think a simple knock at the door would have been a good idea. I was in Melbourne on business and expecting some incoming calls from overseas. I was disappointed there was no direct indial service to the room. The director of our NZ office (Belinda) tried to call me on the main number however it went unanswered and rung out. Belinda then called me on my mobile to say she could not reach me on the landline number. Belinda tried again and the female on reception finally answered. When she transferred the call it was put on hold and the call returned to the receptionist after about 1 minute. Belinda asked the receptionist what the problem was and the reply was "I'm very busy at the moment and I have customers here waiting to be attended to". Belinda asked if there was a direct number to reach my room on and the reply was "Nah, hold on I put you through now". Belinda repeated this to me and I was shocked and not impressed - neither was Belinda! After I finished my call with Belinda I called the reception desk to ask what had happened and ask about a direct number to my room. The tone of the reply was less than impressive. I am a Managing Director of a company and if our receptionist handled calls in the same way they would not be working for me. Might I suggest you invest in a direct indial telephone system. Other than that it was a pleasant stay and I am likely to stay there again. Kind regards Nick.

Nick from Sydney, Australia
10 July 2013

Always good maybe cheaper rates for regulars

Mark from Launceston, Australia
10 July 2013

Stayed as I had hospital appointments great location ,great room service and a very nice breakfast .we loved the room 114 as it was out the back and very quite we will be back as we found it to be clean with great staff and wonderful food. kaylene

Kaylene from Belmont North, Australia
10 July 2013

Lovely and quiet. Clean room. Very comfortable. Spa small for two people.

Amy from Melbourne, Australia
09 July 2013

Spa could not be switched off but other than this glitch, great stay. Breakfast was good and central in location. Thanks.

Shyh from Wellington, New Zealand
09 July 2013

It was quite pleasant. The room we had didn't have much window area. We would try to get a better room next time.

Guest From from Bendigo, Australia
09 July 2013

The same quality, value for money and location as usual. I always stay here and will continue to do so when visiting Melbourne.

Moira from Melbourne, Australia
24 June 2013

friendly staff clean and comfortable

Nicola from Melbourne, Australia
24 June 2013

Good but the room smelled very strongly of some sort of perfume.

Judy-Anne from Melbourne, Australia
24 June 2013

It was very enjoyable! Perfect for what I wanted and the buffet breakfast was delicious. I would most definitely recommend the Best Western Plus Travel Inn to everyone I know.

Julian from Melbourne, Australia
19 June 2013

I felt completely comfortable and well looked after. The only thing was that the TV wasn't working at all and this could not be resolved. Room 228

Margaret from Carlton, Melbourne, Australia
18 June 2013

Very good except for the Asian People trying to get into my room at 10pm

Donna from Gippsland, Australia
17 June 2013

For the last 5 years we have kept coming back to the Best Western as the facilities are excellent and so is the location, could not think of a better place in Melbourne to stay at!

Marisa from Nsw, Australia
11 June 2013

Really great, couldn't fault it. Arran fit us in an extra night at short notice and was lovely to deal with. Super friendly with a nice warm welcome. Thanks for everything, will be letting my friends and family know about how good your hotel is.

Guest From from Port Macquarie, Australia
11 June 2013

Everything was excellent, except we were cold. The heater didn't work very well and my husband suffers from asthma which is aggravated with cold air so neither one of us got a good sleep. We didn't report the issue at the time as we were only staying one night and didn't want to have to bother anyone.

Jodie from Leongatha, Australia
10 June 2013

Great location to Lygon St without the noice. Parking available which is what suits us.

Lyn from Melbourne, Australia
10 June 2013

very enjoyable. Had the human touch, not pretentious, which we appreciated.

Penny from Echuca, Australia
10 June 2013

Good however room location (next to pool) was slightly noisy with smokers and late night travellers

Nikki from Wyong, Australia
02 June 2013

We were extremely happy with our stay. From the comfort of our room, to the location and the excellent breakfast staff Sunday morning. We will stay again.

Bree from Cobram, Australia
27 May 2013

Enjoyed the stay, great location, staff were very helpful and friendly.

Aiden from Sydney, Australia
27 May 2013

Following internet booking, check in was a breeze and staff member (manager?) was frendly and helpful. Room was quiet.

Ross from Hobart, Australia
27 May 2013

thanks

Gillian from Melbourne, Australia
21 May 2013

We have stayed at the Travel Inn at least 4 times on visits to Melbourne. The staff have always been very helpful, friendly and efficient. The location is excellent and special note on the quality and variety of the food at breakfast. We would not stay anywhere else and our friends in the UK have stayed at this hotel at least 12 times.

Stephen from Stamford, United Kingdom
20 May 2013

Forgot my toothpaste and was provide with a small tube, checkin in fine, all good.

Professor from Melbourne, Australia
17 May 2013

Excellent position Bathroom far to small

Gary from Melbourne, Australia
17 May 2013

Always friendly and efficient

SIMON from Melbourne, Australia
16 May 2013

It was very pleasant

Rebecca from Albury, Australia
16 May 2013

Very pleased with the service and food etc. Service at the fromt desk was also very helpful and polite

Alan from Gosford, Australia
15 May 2013

Great

Lauren from Bendigo, Australia
15 May 2013

Comfortable and quiet

Gayle from Melbourne, Australia
15 May 2013

A relaxed, enjoyable stay in quiet, comfortable surroundings.

Robert from Burrungule, Australia
14 May 2013

The room was excellent. We really enjoyed our stay at the hotel. The whole experience was great. Thank you

Peter from Melbourne, Australia
13 May 2013

Great location and excellent service.

Joseph from Hamilton, New Zealand
13 May 2013

Always very good close to city and Lygon street

Ross from Penola, Australia
13 May 2013

Great Thankyou

Paul from Wodonga, Australia
12 May 2013

Very convenient to Lygon Street and close to the city

Alex from Melbourne, Australia
05 May 2013

Navigating the parking garage was tricky

James from Te Anau, New Zealand
29 April 2013

Location was excellent and the price of parking was very reasonable as we had 2 cars. It was a bit confusing where to park the car when checking in as there are no standing/parking signs outside the reception entrance - it would be good to have a sign saying hotel check in parking only. The staff were very knowledgeable and friendly. The door to the bathroom was very squeaky (room 122) and the spa bath was not big enough to fit two average size people comfortably. However the king size bed was one of the most comfortable I have slept in and there was a plentiful selection of pillows to choose from. Also having a fridge in the room was very convenient. Overall the experience was great and I would probably stay here again.

Julie from Narre Warren North, Australia
29 April 2013