The Best Western Plus Travel Inn

854 reviews from guests stayed at The Best Western Plus Travel Inn


Rating 9 out of 10
225 Drummond Street carlton,  victoria, australia 3053
Overall Rating 9/10
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Great place to stay when you want to go to Lygon St and also Exhibition building. Third stay - staff helpful and room clean. Nice to be able to open a window in room 110. Breakfast staff cheerful and friendly.

Jenny from Melbourne, Australia
19 March 2012

 
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I was in Melbourne on business. I arrived quite late (7:00 pm) and the room assigned was ideal - quiet (which I'd requested) and pleasant. The desk staff were pleasant and arranging internet access was easy. My prepaid breakfast was unbelievably good for the small amount that I was charged. The location was also ideal because my meetings were at University of Melbourne, and I met people for dinner on Lygon Street. It is also fairly close to the city. The desk staff printed out my boarding pass, and they also arranged to mail an orthodontic apparatus back to me in Sydney, which I accidentally left in the room. All in all, an extremely pleasant stay at an impressive hotel. I'll be back.

William from Sydney, Australia
17 March 2012

 
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Excellent...great helpful staff.....clean room with really cool set upfor functionality. So close to Lygon St and all facilities...close to city not "in" the city which was great.

Glenn from Auckland, New Zealand
15 March 2012

Thank you very much for your postive feedback Glenn. We appreciate you kind words and are happy that you have a comfortable & enjoyable stay. We hope to see you again on your next trip to Melbourne. Kali
 
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Good stay ahave stayed before will stay again

Jonathan from Melbourne, Australia
13 March 2012

 
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brief but very good

Garry from Newcastle, Australia
12 March 2012

 
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Faultless!

Shackleton from Melbourne, Australia
06 March 2012

 
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Room was comfortable and roomy. Facilities provided were more than adequate for the one night we was there.

Evelyn from Melbourne, Australia
05 March 2012

 
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The room was very suitable for me, and I found the staff very responsive to a minor request I made

Anew from Melbourne, Australia
01 March 2012

 
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Fine -- needed a place to lay down the weary heaad before an early start and it was ideal. One minor quibble: the data port beside the bed started emitting a persistent beep-beep-beep tone in the middle of the night. It woke me up but then stopped!

Stuart from Mt Eliza, Australia
01 March 2012

 
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This is our favourite place to stay in Melb, so convienent to everything, city, family and our last stay was a hospital visit.

Kevin from Carlton, Australia
29 February 2012

 
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Good location & friendly staff. Bathroom was newly renovated but the toilet to handbasin distance was too short. Also the square handbasin was not easy to use.

Patrick from Wedderburn Nsw, Australia
28 February 2012

 
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one fault, when trying to charge iphone, front desk staff were unaware that there was a dock in the room, we found this at about 11.00pmafter borrowing a charger from another guest

Guest From from Melbourne, Australia
26 February 2012

 
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Quiet room, good location, easy parking

Brian from Melbourne, Australia
24 February 2012

Thank you so much for you postive feedback. We are most pleased that you enjoyed your stay with us and hope we can continue to offer the great standard of service that we strive to achieve on you next stay.
 
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Enjoyed our stay. Very nice rooms and facilities and the whole experience was easy and confortable.

Anew from Wallan, Australia
15 February 2012

 
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apart from being a bit surprised with the empty bar fridge and the occasionally mediocre TV reception the overall experience was pleasant. I however could not dial through to the front desk for some reason. Another slight issue was the height of the shower heads being rather low, especially considering the fact that i hardly consider myself tall at all.

David from Adelaide, Australia
13 February 2012

 
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I have been staying here for 20 years and I am always pleased with the service, staff and value for money. It's a great location(even though I walk to MCG, Etihad Stadium, tennis centre, etc,) good services and restaurants nearby. .

Ivan from Melbourne, Australia
03 February 2012

 
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Enjoyed our stay again. Good value and great Carlton location. Looking forward to our next stay

John from Geelong, Australia
23 January 2012

 
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Apart from a small mix up with rooms, we were very happy with our stay. Staff were very friendly and helpful.

April from Albury, Australia
23 January 2012

 
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We had a great stay. Staff were friendly and very helpful. Our room was clean and comfortable and we enjoyed thepool. The location is great close to Lygon st but not too noisy and easy acess to the CBD.

Ruth from Carlton, Australia
23 January 2012

 
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No fuss. It's a tad expensive but very convenient. This is my hotel of choice in Melbourne.

Alan from Christchurch, New Zealand
22 January 2012

 
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My overall experience was of a friendly, well appointed hotel where I received excellent service. In a very central location, I would certainly stay there again.

Bernadette from Canberra, Australia
21 January 2012

 
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convenient location and as we expected, spa is a little small

Victor from Adelaide, Australia
13 January 2012

 
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we had a great time

Zoran from Canberra, Australia
09 January 2012

 
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We had a really enjoyable stay over the new year break the staff on the front counter were excellent came across one rude staff member on breakfast one morning but other then that couldnt of stayed in a better place at all.

Aian from Melbourne, Australia
04 January 2012

 
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great

Ana from Adelaide, Australia
03 January 2012

 
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The room was comfortable and clean and the staff were friend,y and helpful.

Wayne from Melbourne, Australia
01 January 2012

 
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As above

Peter from Melbourne, Australia
31 December 2011

 
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Very comfortable

Peter from Sydney, Australia
29 December 2011

 
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I have stayed there before and like to return because it meets my needs, the location is good, and it feels safe. The staff are always very friendly, although the night receptionist was less so when I arrived (around 11 pm)

Anne from Sydney, Australia
23 December 2011

 
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My son Kenneth and I enjoyed our stay very much despite the fact Ken had to have oral surgery Tues morn (4 wisdom teeth removed under GA at the Royal Dental Hosp)! However, we still enjoyed the facilities thankyou

Janine from Melbourne, Australia
22 December 2011

 
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We were there only for a short night but perfect for what we needed.

Lisa from Carlton, Victoria, Australia
20 December 2011

 
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Comfortable

Ian from Melbourne, Australia
20 December 2011

 
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Enjoyable stay and room met all our needs. .

Mark from Torquay, Australia
19 December 2011

 
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Service was fantastic, especially front counter and the ladies in the restaurant at Breakfast. Thank you.

Shannon from Melbourne, Australia
18 December 2011

Thank you Shannon for your very positive feedback. We are very pleased that you enjoyed your stay & we hope to see you again. We thrive on offering great customer service & offer our guests a home away from home so we are most pleased that you enjoyed your stay.
 
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Other than comment and suggestion below, I enjoyed my stay.

CHRISTOPHER from Pambula, Australia
13 December 2011

 
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The girl on the desk when we arrived was more than helpful & kindly checked us in earlier than normal, unfortunately can not remember her name. Great help with directions & general info too. Room great value for money - wish we could've stayed longer!

Jessica from Adelaide, Australia
12 December 2011

 
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We could smell cigarettes being smoked nearby (inside?) and in an adjoining room there were several girls who talked ALL night. We do not know how, but we could hear them through the walls.

MICHAEL from Melbourne, Australia
12 December 2011

 
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Very good, thank you

Leigh from Melbourne, Australia
12 December 2011

 
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It provided us with a location close to a work Christmas party

Anne-Marie from Melbourne, Australia
12 December 2011

 
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Little noisy this time from a few drunks but not overly an issue. just wish people would have respect for others in the hotel.

Chris from Melbourne, Australia
06 December 2011

 
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Excellent, we had a lovely stay, thank you.

Paul from Melbourne, Australia
05 December 2011

Thank you for choosing to stay at the Travel Inn on your recent trip to Melbourne. We are glad that you found your stay to be comfortable & enjoyed the friendly service we thrive to offer each guest. We hope to see you soon. Kali
 
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We had a pleasant welcome and similar service from any staff we dealt with. The restaurant food and service, particularly the evening dining, was also top quality, although a "please wait to be seated" sign at breakfast would have saved us an embarrassing moment.

Terry from Perth, Australia
04 December 2011

Thank you for your positive feedback and i will be sure to pass on your kind words to the dinner staff. We normally do have a please wait to be seated sign however they may not have had it up, we are very sorry about this. In terms of the ramp we are trying our best to find a solution. As per council regualtions our entrance is too steep to put in a ramp. However if you see reception you can obtain access to our car park entry & use the elevator to come to reception for check in & out. Again thank you for taking the time to offer your feedback & we hope to see you again. Kali
 
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I was attending a conference at Melbourne Uni, so the hotel was very convenient. The price was reasonable. I didn't have much interaction with the staff, but when I did they were courteous and professional. The room was comfortable and well maintained. In all, a very good experience.

Chris from Canberra, Australia
04 December 2011

 
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Very cionvenient and comfortable

Glenis from Sunshine Coast, Australia
03 December 2011

 
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A very good experience.Location suited us down to the ground.Dining room staff and desk staff were very helpful and obliging.

Roger from Bolton Point, Australia
02 December 2011

Firstly thank you for your positive feedback. I am glad you enjoyed your stay with us and hope that you choose to do so again when in Melbourne. In terms of the shuttle service i am very sorry you had a bad experience with them. They are usually very punctual. They do say allow them an hour to get you to the airport but in saying that if they are running late there is little to be done & again i apologise for any inconvenience caused by their delay. We are looking at another shuttle company called VHA and hopefully they provide a better service. Thank you, Kali
 
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